Shipping & Revocation


Shipping:
We ship worldwide via DHL or Deutsche Post, as well as nationally via DPD or DHL.
Every shipment is insured and we will of course send you a link to tracking the shipment.

– Within Germany, the shipping costs are €6.50. Free shipping on all orders from €70.00 goods value
– Shipping costs within the EU depend on weight and are €8.00 (up to 0.5kg), €11.00 (up to 1kg) and 21.00 (up to 2kg).
– Worldwide shipping is €9.00 (up to 0.5kg), €13.00 (up to 1kg) and €21.00 (up to 2kg).

For wholesalers there are separate shipping and payment terms, which are to be inquired with us.

Unfortunately, not every item is always in stock immediately. It is therefore possible for the customer to withdraw from the purchase after 10 days.

Cancellation

Right of withdrawal & return
You have the right to withdraw from this contract within fourteen days without giving any reason. In principle, are excluded from exchange: unsealed records, books and underwear.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must contact us at:
MerchOnline.de
Reichenberger Str. 115
10999 Berlin, GERMANY
E-Mail: retoure@merchonline.de
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
You can use the attached model withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. To simplify the return, a return form can be downloaded here: Download Return Form

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract.
For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the revocation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of you that is not necessary for checking the nature, characteristics and functioning of the goods.